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FAQ [general] [payment] [account] [connection]
Can I forward my calls to other SMSListo users?^ topYes you can - the callforwarding option in the client works with phone numbers, but you can also enter a (SMSListo) user name. Can I send Text (SMS) messages with SMSListo?^ topYes you can, in your My-account you can find a SMS-tool. I am experiencing problems with my sound devices when using Vista^ topPlease make sure the voipclient is running in Windows XP compatibility mode. For more information please check Vista Help and Support. Why is my connection constantly broken?^ topIf you want to enjoy uninterrupted calls to our destinations, please upgrade your account by buying credit. When do call charges take effect?^ topCall charges take effect once you are connected to the telephone number you have dialled i.e once the call has been answered. If there is no answer or the line is engaged you will not be charged for the call. Can I use SMSListo for calls to United Kingdom 08 or 09 numbers?^ top0845 and 0870 numbers will work, but most other numbers starting with 08 or 09 cannot be dialed using SMSListo. I got the message: 'SMSListo does not offer calls to this destination yet'^ topYou are trying to dial a telephone number which is not recognised by the SMSListo system and means SMSListo does not offer calls to this country yet. Only destinations which we are able to offer at discounted rates are included in our destinations list. To stay informed of all new destinations and price deals please subscribe to our newsletter. I experienced poor connection quality^ topSMSListo utilises the most up-to-date technology to ensure top quality connections. However, it may be possible that you experience poor connections or sound quality. Please ensure you always use the latest version of the SMSListo program and all your settings are correct. Is your system okay and do the problems keep occurring, contact our customer services. There was no connection or it takes a long time before my call is connected^ topSMSListo utilises the most up-to-date technology to ensure top quality connections. However, it may be possible that carriers overseas have different quality standards. If you register this fault our technical staff can trace the call and take measures to prevent this problem in the future. The person I call is constantly engaged or I get an unusual engaged signal^ topThis may be a problem with the carrier we use to deliver your call. Please register this fault for our engineers to trace this call and take measures to prevent further problems. The person at the other end cannot hear me^ topPossible solutions: How do I adjust my Norton Personal Firewall settings to connect to SMSListo?^ topIf you're having trouble using SMSListo, and you have Norton Personal Firewall installed on your computer, you'll need to adjust your settings. Here's how: How do I adjust my PC-Cillin Internet Security settings to connect to SMSListo?^ topIf you're having trouble using SMSListo and you have PC-Cillin Internet Security installed on your computer, you'll need to adjust your settings. Here's how: How do I adjust my McAfee Personal Firewall settings to connect to SMSListo?^ topIf you're having trouble using SMSListo, and you have McAfee Personal Firewall installed on your computer, you'll need to adjust your settings. Here's how: How do I adjust my ZoneAlarm settings to connect to SMSListo?^ topIf you're having trouble using SMSListo, and you have ZoneAlarm installed on your computer, you'll need to adjust your settings. Here's how: How do I adjust my Tiny Personal Firewall settings to connect to SMSListo?^ topIf you're having trouble using SMSListo, and you have Tiny Personal Firewall installed on your computer, you'll need to adjust your settings. Here's how: |
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